FREE SHIPPING + CASH ON DELIVERY

FAQs


FREE SHIPPING

GabWatch.com offers FREE shipping on ALL orders to the Philippines with no minimum purchase. 

Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-15 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price. Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives.

Shipping is via local postal services once dispatched from the origin, and hence shipping times can vary seasonally.

ORDERING

Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick Checkout Process

Easily view your order status and order history
Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

What payment methods do you accept?

We accept PayPal payments and Cash On Delivery (COD). We do not accept personal checks, money orders, or direct bank transfers.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

To cancel an order, you must email us at info@gabwatch.com within 30 minutes of placing your order. Once an order has been processed at the warehouse, it can no longer be changed or canceled. 

How do I set my shipping address?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped.

When will my order arrive?

Many of our items are sourced in bulk from global suppliers, so our products usually take between 10-15 days to arrive, though in extremely rare circumstances can take longer. Delivery on all items is included in the price.  Don't be alarmed if you don't receive all items in a large order at once, we don't like to keep our dear customers waiting so we send each item as and when it arrives.  

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

RETURNS

How do I return an item?

We offer a 30 day (upon delivery) replacement warranty on all factory damaged/defective items. Our management team reserves the right to request for additional information to determine whether or not the damage is a factory defect or customer negligence/error.

We do NOT refund or exchange items if the customer changed their mind on their purchase.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.